Terms & Conditions of Sale
These General Terms and Conditions of Sale (hereinafter 'GTC') govern the contractual relationship between the company LEVEL UP, operating the brand EVE AND CO, and any natural person consumer making a purchase on the site https://eve-and-co.com (hereinafter the 'Site').
1. OBJECT
These GTC aim to define the rights and obligations of EVE AND CO and the Customer in the context of online sales of products offered on the Site.
They apply exclusively to sales concluded via the Site, excluding any other distribution channel.
Any order placed on the Site implies full and unconditional acceptance of these GTC by the Customer.
EVE AND CO reserves the right to modify the GTC at any time. The applicable GTC are those in force on the date the order is validated by the Customer.
The GTC are accessible at all times on the Site in a format allowing their retention and printing.
2. PRODUCTS AND COMPLIANCE
2.1. Products offered for sale are presented on the Site with a description enabling the Customer to understand their essential characteristics.
2.2. Products marketed by EVE AND CO are period pants, constituting intimate hygiene products for strictly personal use.
2.3. Products comply with French legislation and applicable standards in force at the time of their market release.
2.4. Photographs, visuals, texts, graphics and information appearing on the Site are provided for indicative purposes only and have no contractual value. Minor variations may exist without engaging EVE AND CO's liability.
3. CUSTOMER OBLIGATIONS
3.1. The Customer declares they are at least 18 years old and possess the legal capacity to enter into a contract.
3.2. The Customer undertakes to provide accurate, complete and up-to-date information when placing an order. They alone are responsible for consequences resulting from erroneous or incomplete information.
3.3. The Customer undertakes to use the Products in accordance with their intended purpose and provided instructions.
4. ORDER
4.1. Any order is firm and final after payment validation.
4.2. An order confirmation is sent to the Customer by email.
4.3. EVE AND CO reserves the right to refuse or cancel any order in case of an existing dispute with the Customer, fraud, or non-payment.
4.4. Orders are accepted within the limits of available stock. In case of unavailability, the Customer will be informed as soon as possible and may obtain a refund of amounts paid.
4.5. Pre-orders
When certain Products are offered for pre-order, this means they are temporarily unavailable but currently being restocked. The 'pre-order' label is clearly indicated on the Site before order validation.
Pre-orders are payable at the time of ordering.
The delivery date indicated for a pre-order is an estimated date, provided for indicative purposes. EVE AND CO will do everything possible to meet the announced deadlines, but cannot be held responsible for any potential delay related to restocking or the supply chain.
In the event of a significant delay or prolonged unavailability, the Customer may cancel their pre-order and receive a full refund of all sums paid.
5. PRICES
5.1. Prices are indicated in euros including all taxes (VAT), excluding delivery fees.
5.2. Delivery fees are indicated before the final validation of the order.
5.3. EVE AND CO reserves the right to modify its prices at any time. Products are billed based on the rates in force at the time of the order.
5.4. Any tax or charge applicable under French or foreign regulations remains the responsibility of the Customer.
6. DELIVERY
6.1. Products are delivered to the address provided by the Customer at the time of ordering.
6.2. Delivery times are indicative. EVE AND CO cannot be held liable for delays attributable to the carrier.
6.3. In the event of a damaged package or missing product, the Customer must make reservations with the carrier and inform EVE AND CO within three (3) days.
7. PAYMENT
7.1. Payment is due in full at the time of ordering.
7.2. Accepted payment methods are: credit card (Visa, Mastercard, American Express, Carte Bleue, Maestro), PayPal, Apple Pay, Google Pay and Shop Pay.
7.3. The Customer may also pay for their order in three (3) interest-free instalments via the Scalapay service, subject to eligibility and acceptance of the application by this provider. The conditions specific to this payment method are governed by the contract concluded between the Customer and Scalapay.
7.4. Transactions are secured via certified payment providers.
7.5. Products remain the property of EVE AND CO until full payment of the price is made.
8. RIGHT OF WITHDRAWAL – RETURNS
8.1. In accordance with Article L221-28, 5° of the Consumer Code, the right of withdrawal cannot be exercised for sealed goods that cannot be returned for hygiene reasons once they have been unsealed after delivery.
As period pants are intimate hygiene products, any pair that has been unsealed, tried on, or removed from its original packaging cannot be returned or refunded.
8.2. The Customer has a period of fourteen (14) days from receipt to return a Product that is strictly unopened, not tried on and in its original intact packaging, suitable for resale.
8.3. Return shipping costs remain the responsibility of the Customer.
8.4. Return address: LEVEL UP - EVE AND CO, Returns Service, 25 Allée de la Pépinière, 80480 DURY
9. PROMOTIONAL OFFERS AND BUNDLES
In the context of promotional offers including product bundles, the following rules apply:
- The Products comprising the bundle are contractually inseparable.
- Any unsealed menstrual underwear or non-returnable for hygiene reasons shall be deemed a paid item within the bundle.
- The non-returnable item cannot in any case be considered as the included or promotional item.
- In the event of a partial return of a bundle, the value of the non-returnable item will be deducted from the amount of any refund.
10. REFUNDS
When return conditions are met, the refund is processed within a maximum period of fourteen (14) days from receipt and inspection of the returned Products.
No refund can be issued for a Product that does not comply with the return conditions.
11. LEGAL GUARANTEES
The Customer benefits from legal guarantees of conformity and against hidden defects, in accordance with current legal provisions.
12. LIABILITY
EVE AND CO cannot be held liable for damages resulting from misuse of the Products or an event of force majeure.
13. INTELLECTUAL PROPERTY
All elements of the Site are protected by intellectual property law and remain the exclusive property of EVE AND CO.
14. PERSONAL DATA
Collected personal data is processed in accordance with current regulations. The Customer has a right of access, rectification, and deletion.
15. FORCE MAJEURE
EVE AND CO's liability cannot be engaged in the event of a force majeure event as recognised by French case law.
16. MEDIATION AND DISPUTE RESOLUTION
In accordance with Article L.612-1 of the Consumer Code, the Customer may freely resort to a consumer mediator.
SAS Médiation Solution
222 chemin de la Bergerie
01800 Saint-Jean-de-Niost – France
Website: https://www.sasmediationsolution-conso.fr
Email: contact@sasmediationsolution-conso.fr
The Customer may also resort to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/
These Terms and Conditions are subject to French law.